Privacy Policy

Cargo Pants operates based on trust and transparency. This commitment is embedded in our daily interactions with our customers, employees, and suppliers. The privacy and security of the data you entrust to us are of utmost importance. We are dedicated to maintaining transparency and will only collect, store, process, transmit, or delete your data when necessary to provide you with the best possible services. We will keep you informed about how and why your data is used, ensuring that your data is collected, shared, and stored following best practices in personal data security and protection.

When your data is handled by other entities, we require the same level of privacy and security from them.

We want you to feel confident that your data is safe with us, as we are committed to protecting your privacy. We take this responsibility very seriously and handle your data with total commitment.

If you have any questions about how we use your personal information, you can contact us via email at info@cargopants.in.

Who is responsible for processing my data?

The entity responsible for processing personal data (the data controller) is Cargo Pants, located at 107, Firoz Gandhi Marg, Central Market, Lajpat Nagar 2, Delhi, 110024.

What personal data can Cargo Pants collect?

The term “Personal Data” in this Privacy Policy refers to the set of information that relates to you and allows us to directly or indirectly identify you. Your data may include, for example, your name, personal details (gender, birthday, anniversary), contact information (address, phone, email), and your transactions and interactions with us.

We may also receive your data from other companies, especially when they collect, process, or store your data under a service agreement.

Cargo Pants may collect the following categories of personal data:

• Customer data: Name, address, telephone number, email, date of birth, and gender – when subscribing to us.
• Customer data: Email – when you subscribe to our newsletter.
• Customer data: Full name when you purchase our products or services.

User data for online purchases:

• User identification data: Name, email, address, tax identification number – when making an online purchase.
• Credit card details: Name of the cardholder, card number, validity – when paying by credit card.

Customer data for home delivery: Name, address, postcode, telephone contact, email, purchase details – when requesting home delivery of a purchase.

Customer data for after-sales services: Name, address, postcode, telephone contact, email, purchase details, product guarantee – when requesting a repair/alteration to a product or making a complaint regarding quality.

Recording telephone calls, emails, or chats for remote contacts – when you contact our customer support team.

How and why does Cargo Pants use my data?

We use your data for the following purposes:

• Marketing and direct marketing: To inform you of news and offers that may interest you.
• Transaction management: For issuing invoices for goods and services purchased.
• Home delivery: To deliver your purchases to your home.
• Customer support contacts: To provide support services before, during, and after the sale.
• Guarantees and after-sales support: To enable access to repair services for purchased products and facilitate repairs or replacements.
• Service management: To provide the services you’ve contracted, such as alerts or product stock availability.

Who can Cargo Pants share my data with?

Cargo Pants may share your data with third-party service providers, particularly companies involved in managing purchase and payment processes, transport, storage, marketing, website hosting, and financial institutions.

We only partner with reputable service providers who process customer data exclusively for purposes established by Cargo Pants, adhering to legal rules on personal data protection, information security, and other applicable standards. Only the necessary personal data required for service provision are shared with these companies.

We may also disclose your data to authorities or third parties when legally required. In such cases, our control over how your data is protected is limited.

Does Cargo Pants transfer my data outside of India?

Cargo Pants may transfer your data to third countries outside of India while ensuring the same level of data protection.

How does Cargo Pants protect my data?

We implement a range of information security measures aligned with national and international best practices to safeguard your data. These measures include technological controls and administrative, technical, and physical procedures to prevent misuse, unauthorized access, disclosure, data loss, improper alteration, or unauthorized destruction of your data. Continuous monitoring of our information systems helps prevent and detect data misuse.

Here are some of the key measures we take:

• Restricting access to your data only to those who need it.
• Securely storing and transmitting personal data.
• Protecting information systems from unauthorized access.
• Ensuring data integrity and quality.
• Continuously monitoring information systems to prevent and detect data misuse.
• Redundancy of data storage, processing, and communication equipment to avoid loss of availability.

Why do we use cookies, and how do we ensure your privacy?

Cookies are small text files sent to your computer or mobile device when you visit websites. They help improve the performance and user experience on our site by storing and retrieving information about your browsing habits.

Cargo Pants uses cookies that do not identify you personally. They only store generic information, such as the type and place of access and how the site is used. Cookies are used to personalize your browsing experience based on your preferences.

Here are the types of cookies we use at www.royalcloth.com:

• Session cookies: Temporary cookies that remain in the browser’s cookie file until you leave the webpage. They help us analyze traffic patterns and improve content and site usability.
• Analysis cookies: Used by us or third parties to quantify the number of users and analyze how they use our services, with the aim of improving product or service offerings.
• Advertising cookies: Used by us or third parties to manage advertising space on the site more effectively, analyzing your browsing habits to show you relevant ads.

If you prefer not to allow cookies, you can disable them in your browser settings. However, this may affect your browsing experience and some web services may not function properly.

How can I exercise my personal data protection rights?

You have the right to access or request the following:

• Additional information on how we use your data.
• Your data.
• Transmission of your data to another entity.
• Updating of your data.
• Erasure of your data.
• Objection to data processing.
• Limitation of data use while we resolve any issues.
• A channel to challenge decisions made based on your data.

You also have the right to withdraw or change your consent at any time.

Exceptions include when data use is necessary to safeguard public interest, particularly in crime detection and prevention.

To exercise your data protection rights or if you have any questions about how we use your data, please contact us by email at info@cargopants.in.