Privacy Policy

Cargo Pants (“we” and “us”) operates the website (https://www.cargopants.site) (“Website”). By placing an order on this Website, you agree to the terms outlined below. These terms are designed to protect both parties and establish clear expectations regarding our service.

General

• All orders are subject to stock availability. We strive to keep our website’s stock counts accurate, but discrepancies may occur. If we cannot fulfill all items in your order, we will ship the available products and notify you to choose between waiting for the backordered item to be restocked or receiving a refund.

Free Shipping

• Free shipping is available for all orders.

Returns

• 3.1 Change of Mind Returns

We accept returns due to a change of mind, provided the request is made within 30 days of receiving the item. Items must be returned in their original packaging, unused, and in resellable condition. Once we receive and accept the return, refunds will be issued to your original payment method, excluding any shipping costs.

• 3.2 Warranty Returns
• Home delivery: To deliver your purchases to your home.

We honor valid warranty claims submitted within 90 days of receiving the item. After we receive the returned item, we will process your claim within 7 days. If the claim is valid, you can choose between a refund, a replacement item (if available), or store credit.

Delivery Terms

• 4.1 Domestic Transit Time

Domestic shipments typically take 4–7 days in transit.

• 4.2 Dispatch Time

Orders are usually dispatched within 2 business days of receiving the order. Our warehouse operates Monday through Saturday, except on national holidays.

• 4.2 Dispatch Time

Orders are usually dispatched within 2 business days of receiving the order. Our warehouse operates Monday through Saturday, except on national holidays.

• 4.3 Change of Delivery Address

You can change your delivery address at any time before the order is dispatched.

• 4.4 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock item while dispatching the rest of your order.

• 4.5 Delivery Time Exceeded

If your order exceeds the estimated delivery time, please contact us to help resolve the issue.

Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor your shipment’s progress.

Parcels Damaged in Transit

If your parcel is damaged in transit, please reject it from the courier and contact our customer service. If the parcel was delivered without your presence, reach out to us for further assistance.

Taxes

• 7.1 Goods and Services Tax (GST)

GST is included in the prices displayed on the website.

Cancellations

You can cancel your order at any time before it is dispatched. If your order has already been dispatched, please refer to our refund policy.

Customer Service

For all customer service inquiries, please email us at ecomm@royalclothretail.com.